Returns & Exchanges

At El Gallito desde 1937, we pride ourselves on the quality of our artisanal food products; if you are not completely satisfied with your purchase, we are here to help. Due to the perishable nature of our goods, please initiate any return requests within 48 hours of delivery.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and photos of the product and packaging to initiate a claim.

• 2.
  Review Process

  Our quality assurance team will review your request within 24 hours to determine if a refund or replacement is applicable based on food safety standards.

• 3.
  Shipment or Disposal

  Depending on the item type, we will provide a prepaid return label or instruct you on how to safely dispose of the perishable goods.

• 4.
  Resolution

  Once approved, a refund will be processed to your original payment method, or a fresh replacement will be dispatched at no additional cost.