Frequently Asked Questions
Everything you need to know about our traditional flavors and services.
What is the shelf life of your products?
Since we follow traditional recipes from 1937, most of our artisanal products have a shelf life of 6 to 12 months. Please check the specific expiration date printed on each individual package.
How do you ensure the freshness of food items during shipping?
We use specialized vacuum sealing and temperature-controlled packaging for perishable items to ensure they arrive at your doorstep with the same quality and flavor as if they were bought in-store.
What are your shipping rates and delivery times?
We offer standard shipping (3-5 business days) and express shipping (1-2 business days). Rates are calculated at checkout based on the weight of your order and your delivery location.
Do you offer international shipping?
Currently, El Gallito desde 1937 ships within the domestic territory only. We are working on expanding our logistics to bring our traditional flavors to international customers soon.
What is your return policy for food products?
For health and safety reasons, we cannot accept returns on food items. However, if your order arrives damaged or is incorrect, please contact our support team within 24 hours for a full refund or replacement.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and secure digital wallets to ensure a safe and seamless shopping experience.